Privacy Policy

At AutomationCafe, we respect your privacy and are committed to protecting the personal and business information you share with us.

This Privacy Policy explains how AutomationCafe and its parent company, StudyCafe Private Limited, collect, use, store, and protect information when you visit shop.automationcafe.in, purchase our products or services, use our software, request website or digital services, or communicate with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with AutomationCafe, we may collect the following information.

Personal Information

We may collect:

• Full name

• Email address

• Phone number

• Company or firm name

• Billing and communication details

• Account or login information

• Information provided when you contact our support or sales teams

Business & Service Information

If you purchase or use our products and services, we may collect information required to provide those services, including:

• Firm or business details

• Firm logo and branding materials

• Website content and business information

• Team or employee details provided by you

• Documents, files, spreadsheets, PDFs, and other materials voluntarily submitted for service delivery

• Information required to configure or customize automation solutions

You should only provide information that is necessary for the requested service and that you are authorized to share with us.

Payment Information

When you purchase products or services from AutomationCafe, payments may be processed through third-party payment gateways.

We may receive transaction-related information such as payment status, transaction reference, amount, and billing details. We generally do not store complete credit/debit card numbers or other sensitive payment credentials on our own systems.

Technical Information

When you access our website or services, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Referring website

• Pages visited

• Date and time of access

• Website usage and interaction data

• Cookies and similar technologies

2. How We Use Your Information

We may use the information we collect to:

• Create and manage customer accounts

• Process orders and purchases

• Deliver software, digital products, and services

• Provide website development and customization services

• Configure and maintain automation solutions

• Process payments and issue invoices

• Provide customer, sales, and technical support

• Respond to questions, requests, and complaints

• Send important service-related notifications

• Improve our products, services, website, and user experience

• Detect, prevent, and address fraud, abuse, security issues, or technical problems

• Maintain records required for business, accounting, tax, and legal purposes

• Communicate information about products, services, or offers where permitted by applicable law

3. Cookies & Analytics

AutomationCafe may use cookies and similar technologies to improve website functionality, understand visitor behavior, remember preferences, and analyze website performance.

We may use third-party analytics and technology providers for these purposes.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

4. Sharing of Information

We do not sell your personal information.

We may share information with trusted third-party service providers when necessary to operate our business and provide our products or services.

These may include:

• Payment gateways and payment processors

• Cloud hosting and infrastructure providers

• Domain, DNS, and website service providers

• Email and communication providers

• Analytics and monitoring providers

• Customer support and service platforms

• Professional advisers, auditors, or legal representatives where necessary

• Government authorities or law-enforcement agencies when required by applicable law

Third-party service providers are expected to use information only for the purposes for which it is provided and to maintain appropriate security and confidentiality.

5. Business & Client Data

Some AutomationCafe products and services may involve processing business information, financial information, documents, spreadsheets, invoices, tax-related information, or other data provided by customers.

Where such information is provided to us for delivering a service, we use it only as reasonably necessary to provide, maintain, secure, and support that service, or as otherwise authorized by the customer or required by law.

Customers remain responsible for ensuring that they have the appropriate rights, permissions, and lawful basis to provide such information to AutomationCafe.

6. Data Security

We take reasonable and commercially appropriate measures to protect information against unauthorized access, misuse, alteration, disclosure, or destruction.

Depending on the service, security measures may include access controls, authentication mechanisms, secure infrastructure, encryption where appropriate, monitoring, and other technical and organizational safeguards.

However, no method of electronic transmission or storage is completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain information for as long as reasonably necessary to:

• Provide our products and services

• Maintain customer and business records

• Fulfill contractual obligations

• Resolve disputes

• Comply with accounting, taxation, legal, and regulatory requirements

• Prevent fraud and maintain security

When information is no longer required for these purposes, we may delete, anonymize, or securely dispose of it, subject to applicable legal and contractual requirements.

8. Third-Party Websites & Services

Our website or services may contain links to third-party websites, applications, payment gateways, or other services.

AutomationCafe is not responsible for the privacy practices, content, or security of third-party websites and services. We recommend reviewing their respective privacy policies before providing them with personal information.

9. Marketing Communications

Where permitted by applicable law, we may send information about our products, services, updates, educational resources, or promotional offers.

You may opt out of non-essential marketing communications by using the unsubscribe mechanism provided in the communication or by contacting us.

Please note that you may continue to receive essential service-related communications, such as order confirmations, payment notifications, account notices, security alerts, and technical updates.

10. Your Rights & Choices

Depending on applicable law, you may have rights regarding your personal information, which may include requesting:

• Access to information we hold about you

• Correction of inaccurate information

• Deletion of information where legally permitted

• Withdrawal of consent where processing is based on consent

• Restriction or objection to certain processing

• A copy of certain information we hold about you

To make a privacy-related request, please contact us using the details provided below.

We may need to verify your request before taking action to protect your information and account.

11. Children’s Privacy

Our services are intended primarily for professionals, businesses, and organizations. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically

Data & Privacy Requests

For privacy-related requests, please email contact@studycafe.in with the subject line “Privacy Request” so that your request can be directed to the appropriate team.