Refund & Cancellation Policy

At AutomationCafe Shop, we are committed to providing reliable automation tools, software, digital products, and professional technology services.

Because many of our products and services are digital or involve customized work, refunds are subject to the terms outlined below.

AutomationCafe is a brand operated by StudyCafe Private Limited.

1. Digital Products & Software

AutomationCafe offers software, automation tools, templates, utilities, downloadable resources, and other digital products.

Due to the nature of digital products:

• Purchases are generally final and non-refundable once the product has been delivered, downloaded, activated, or access has been provided.

• Refunds will generally not be provided due to change of mind, lack of usage, or failure to review product features and requirements before purchase.

• Customers are encouraged to review the product description, features, compatibility requirements, license terms, and other available information before completing a purchase.

If a purchased product has a genuine technical issue that prevents it from functioning substantially as described, please contact our support team so that we can investigate and, where appropriate, provide troubleshooting, correction, replacement, or another suitable resolution.

2. Custom Development Services

For website development, automation development, software customization, CRM implementation, integrations, and other customized services:

• Advance payments made for project initiation are generally non-refundable.

• Once development or project work has commenced, refunds will not normally be provided for work completed, resources allocated, or time already invested.

• Payments relating to completed milestones or deliverables are non-refundable.

• Any refund or adjustment in exceptional circumstances will be considered based on the specific project and at the discretion of AutomationCafe.

Project-specific agreements, quotations, statements of work, or proposals may contain additional payment and cancellation conditions.

3. Subscriptions

For software subscriptions, maintenance plans, hosting, support services, or other recurring services:

• Customers may cancel future renewals before the next billing cycle, subject to the applicable subscription terms.

• Payments already made for the current subscription period are generally non-refundable.

• Cancellation normally prevents future charges but does not automatically result in a refund for the current billing period.

• If a product has specific subscription cancellation or refund terms, those terms will apply.

4. Project Cancellation

If a customer cancels a custom project after work has commenced:

• Payments relating to completed milestones remain non-refundable.

• Work already performed, resources purchased, or third-party costs incurred may be charged to the customer where applicable.

• Any remaining project work may be paused or terminated.

• Delivery of project files or work products may be subject to settlement of outstanding amounts.

5. Duplicate or Incorrect Payments

If you believe that you have accidentally made a duplicate payment or have been charged incorrectly, please contact us as soon as possible.

We will review the transaction and, where a duplicate or erroneous charge is confirmed, take appropriate corrective action.

6. Failed Transactions

In some cases, a payment may appear to have failed while the amount has nevertheless been debited from your bank account or payment method.

If this occurs, please contact us with the relevant transaction details.

Where the payment gateway confirms that the transaction was unsuccessful and the amount is not automatically reversed, we will assist in resolving the matter through the applicable payment provider.

7. Service Delays

Delays caused by circumstances outside AutomationCafe’s reasonable control generally do not qualify for a refund.

This may include:

• Delayed client approvals

• Failure to provide required information or content

• Incomplete or inaccurate information supplied by the client

• Delays caused by third-party service providers

• Government portal or API downtime

• Hosting or infrastructure issues outside our control

• Internet or network failures

• Force majeure events

• Changes to third-party platforms or integrations

We will make reasonable efforts to communicate significant service delays and work toward resolving them.

8. Technical Issues

If you experience a technical problem with a product or service, please contact our support team before requesting a refund.

Where reasonably possible, AutomationCafe may attempt to resolve the issue through:

• Technical troubleshooting

• Product configuration assistance

• Software updates

• Replacement files or versions

• Alternative solutions

• Other appropriate support

The availability of a technical resolution does not guarantee a refund.

9. Refund Processing

Where a refund is approved, it will generally be processed using the original payment method or through another appropriate method determined by AutomationCafe or the applicable payment provider.

The time required for the refunded amount to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution.

Any applicable taxes, transaction charges, third-party fees, or other deductions may be handled in accordance with applicable law and the circumstances of the transaction.

10. Exceptions

AutomationCafe may consider refund requests on a case-by-case basis in exceptional circumstances.

Any exception to this policy does not create an obligation to provide the same exception for future purchases.

Nothing in this policy is intended to restrict any rights or remedies that cannot legally be excluded under applicable law.

11. How to Request a Refund

If you believe you are eligible for a refund or require assistance with a payment or product issue, please contact our support team.

Please include, where available:

• Your name

• Registered email address

• Order or transaction ID

• Product or service purchased

• Date of purchase

• Description of the issue

• Relevant screenshots or supporting information

Providing complete information helps us review your request more quickly.

12. Contact Us

For refund, cancellation, payment, or order-related questions, please contact:

AutomationCafe
A brand of StudyCafe Private Limited

Support: +91 96250 80264 | +91 92177 08811
Email: support@studycafe.in

Sales: +91 97738 44877 | +91 80762 44551
Email: sales@studycafe.in

Website: automationcafe.in
Shop: shop.automationcafe.in

Registered Address:
1003, 10th Floor, Modi Tower – 98,
Nehru Place, Delhi – 110019, India